Frequently Asked Questions
Everything you need to know about your personalized orders.
How long does it take to process a personalized order?
Since each item is custom-made, processing typically takes 3-5 business days before shipping. During peak holiday seasons, this timeframe may extend to 7-10 business days.
What is your return policy for monogrammed items?
Because personalized products are unique to each customer, we cannot accept returns or exchanges unless the item is defective or there was an error on our part during production.
Can I change the text on my order after it has been placed?
We begin the customization process quickly. You may request changes within 1 hour of placing your order by contacting our support team, but we cannot guarantee changes once production has started.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How can I track the status of my shipment?
Once your order has been handcrafted and shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.